Snips Snails and Fairytales | Custom Children's bedding, decor & accessories

At Snips, Snails and Fairytales, it is our sincere desire that your shopping experience be pleasurable and secure. We think you'll be thrilled with your purchase as we strive to offer only quality children's bedding, decor and accessories. Please do not hesitate to contact us as we will be happy to answer any questions regarding our products and service.

Ordering/Payment Options

Placing an Order
You may place an order through our website or by phone. Orders can be placed online through our secure and safe shopping cart system 7 days a week, 24 hours a day. We will gladly offer our assistance in helping you place your order by phone. You may contact us at (321) 213-6021. Our customer service hours are from 9:00 am-5:00 p.m. eastern time.

International Orders
Currently we are unable to ship orders outside the United States with exception to Canada. Orders shipping to Canada are limited to smaller items and decor that are available to ship via UPS/FedEx. For orders shipping to Canada please email us at info@snipssnailsandfairytales.com that we may quote you the appropriate shipping charges.

Payment Options
We accept major credit cards- Visa, MasterCard, American Express and Checks/Money Orders. You can feel confident placing your order through our on-line secure shopping cart. On-line orders placed through the shopping cart are limited to Visa, MasterCard and American Express transactions. If you would like to pay by Check or Money Order or feel more comfortable placing an order by phone, please contact us at (321) 213-6021 and we will be happy to assist you.

Sales Tax
No sales tax will be charged if the delivery address is located out of the state of Florida. All deliveries in Florida will be charged a 6% sales tax on merchandise.

Customer Service

Design Assistance
We are happy to offer our design recommendations and assistance. We understand that shopping online and viewing fabrics may be difficult as computer monitors display colors differently. Fabric swatches are available on all custom items at no charge. Please contact us at info@snipssnailsandfairytales.comor by phone at (321) 213-6021 to discuss custom design options.

Price Guarantee
At Snips, Snails & Fairytales, we realize you have many choices for your online shopping and appreciate your business. We want to assure you that you are receiving the lowest price on the Web! If you should find the exact item we sell for less elsewhere (at the time of purchase), we will honor that price. Items must be new and offered from a published online store (non-auction site). Please email us at info@snipssnailsandfairytales.com with the URL address and the item before ordering.

Order Status
If you would like to check on the status of an order, please contact us at info@snipssnailsandfairytales.com and be sure to include your name and order number. Please keep in mind that since many of the items we carry are hand crafted and made-to-order, production can range from 2-8 weeks. Depending on the production time of each individual manufacturer lead time can vary.

Shipping

Standard Shipping
Smaller decor, accessories and bedding will ship via UPS, FedEx, and in some cases USPS. The exact shipping charge will be reflected as you place and before you confirm your order through our shopping cart check out. Many orders will ship direct form the manufacturer or artist to your residence or business. Depending on the shipper they usually will select either UPS or FedEx; therefore we are unable to ship to P.O boxes.

Standard shipping charges are based on the total price of an order and shown in the chart below.

Standard Ground Shipping within the United States:

Order Total	Shipping Cost
Up to $34.99	$4.95
$35 to $49.99	$5.95
$50 to $74.99	$7.95
$75 to $99.99	$8.95
Over $100.00	FREE

*PLEASE NOTE:Since the merchandise you order may be shipped from several locations, items may arrive separately. As a result, they may arrive to you at different times and in separate Packages. You will not incur additional shipping charges .

* PLEASE NOTE: At this time orders shipped to Canada, Hawaii, Puerto Rico, Alaska & AF/FPO addresses must be called in and can not be processed through our online store, as additional shipping fees may apply.

Returns

Returning Merchandise
At Snips, Snails and Fairytales, we want you to be completely satisfied with your purchase. You may return an item for refund, replacement or store credit within 10 days after receipt. We ask that all returns have prior authorization. You may reach us by phone at (321) 213-6021 or email at: info@snipssnailsandfairytales.com. Returned merchandise must be in good condition and in the original packaging. Please make your selection very carefully as most of our furniture and bedding is created for you at the time your order is placed. Hand painted, made-to-order furniture, personalized and custom designed furniture and furnishing are non-refundable except due to a manufacturer error or flaw. We will instruct you on where to send your return. Upon receipt of your return, credit will be issued in the form in which you paid or if you prefer, a store credit. We are unable to refund shipping and freight charges unless due to our error or manufacturer error.

Furniture & Custom Designed Orders
All furniture and custom-designed bedding, accessories, select gifts or other made-to-order products require payment in full upon order. Because artisans craft these items to your specifications, Snips, Snails and Fairytales cannot accept returns or cancellations on these products and all sales will be final.

Warranty

Warranty Information
Snips, Snails and Fairytales uphold the warranties offered by the artisans and manufacturers who craft our products. Manufacturer's warranties vary, so we encourage you to ask a Snips, Snails & Fairytales consultant for specific warranty information on products of interest.

Defective & Damaged Items
If you have received a product that is defective or damaged in shipping please contact us immediately via phone or email. For items damaged in shipping please retain the original packing materials in case of an inspection for claim purposes.